EzyCourse Features Request

Currently, when creating a support ticket, we cannot add .mp4 or .mov file types using the upload button at the bottom of the ticket window. It says invalid file type. Video screen recordings are often needed for tickets. While we can work around this by uploading videos to the video gallery and then linking to the file in the ticket message, it is a confusing and unintuitive process. Please add videos as a supported file type when using the upload button.

From a student's POV the behaviour is like this: I select a video category in the video library. I click on a video. It opens the video watch site. After watching the video, I can't go back to the selected video category - there is no back button on the video watch site, student needs to use the browser's back button to go back. Then the selected category is lost. If student wants to watch the next video in the same category, they have to choose the category again. This gets tedious if student wants to watch all 10 or 20 videos in 1 category. They need to select the category each time. Suggestions for more user friendliness: When student clicks on a video they want to watch either open it in a new tab OR introduce a back button on the video watch site that gets you back to the selection that was chosen before. Independent of #1, when student clicks on a video and the video watch page is opened, use the right hand side to display videos from the chosen selection/category. At the moment, random videos are displayed from all of the categories. Those things would definitely lead to a better user experience! Thank you, Rita

It would be GREAT to have a Notes section on student's page that can be used for internal notification inside our team. Things like: what we spoke one the phone or via email, on which date, what was said, what coupouns they used over time. which products they purchased and when What automations they have gone through so far.. What tags they have which contact lists are they on The best would be to start with notes made by us for internal use.

Please enable the ability to: 1. Edit coaching session dates after they’ve been scheduled. 2. Add or update the ‘lesson’ resources (Videos, resources, txt etc) after the scheduled session date. This is a core feature for any real coaching program and should not require a workaround. Why? The current setup locks session content after the scheduled date, which makes it functionally unusable for actual 1:1 coaching. Here’s how 1:1 coaching works: A session is booked for an agreed date. The session takes place. The coach typically adds recordings, notes, or follow-up documents 24–48 hours afterward not before because there is no ‘agreed’ content for the session. Sometimes, the session date shifts due to client or coach availability. This is common and exppected in coaching relationships. Many coaching relationships are open-ended, with no fixed program length or set number of sessions or even fixed days for deliver. One session is booked when one ends. I work with coaches globally and have done extensive research into coaching practice. This is an industry standard. What’s Not Working? • You cannot edit or upload the lesson AFTER the session date. • You cannot shift session dates if something changes. • You cannot restructure a program once it’s in motion. • Your workaround (allowing items/tasks/habits to be added to closed programs) does not solve the problem • The system currently appears built for the delivery of a fixed training program, that coaching is built around - not a coaching solution. Without this, I (and many other coaches) cannot: • Migrate clients to this platform • Recommend it to other professional coaches • Use it as a real "1:1 coaching program" solution If these limitations remain, the product should not be marketed as supporting coaching programs, as it fundamentally doesn’t support the delivery of 1:1 coaching. Happy to offer more examples, test betas, or work with your team on this. It’s a foundational fix that would unlock the platform’s potential for a large and growing user base. Final Note I previously had this in Canny as a LOGICAL BUG in the hope that it would get some focus, but in both instances the bug has been marked as ‘completed’ because it has been closed with the suggestion to do work arounds that don’t solve the core problem. At the moment it is easier to just keep using other systems or workaround outside of EzyCourse. Very disappointing. I hope this gets some focus. If your intention is that the system IS NOT used for this 'use case' ie. working 1:1 with clients, I apologise. Please let me know so that I can adjust my expectations and feedback accordingly.

Since the members are Adults and we will have some teachers that would be students in other Community or Courses there is a need for multi level roles management. Onwer/Home Admin or Website Developer or Website Manager at Global Level (That means setting them in Role Manager at Global Level) Members as a separate items by default Student Role gets assigned when they sign in. The admin then can allocate Community/Course Specific roles for that Member adding Community Manager, Teacher, Teacher Assistant etc Or create a new Role based on the need. (That means setting them in Role Manager at Each Community/Course/Group Level)

Right now, email campaigns can only be sent to contacts with a certain tag, but there’s no way to exclude people who also have another tag (unless we build an automation). For example: • I tag all people who attended a training as Tag A • Then I tag buyers as Tag B • I want to send a follow-up email to only those with Tag A who do NOT also have Tag B This logic is standard in other platforms like ConvertKit, Kajabi, and ActiveCampaign. Please consider adding this feature directly in the email campaign tool to simplify launches, promotions, and follow-ups.

Please Create a Deactivate or On/Off button for Upsells. I have several upsells I want to use periodically interchangeably but that means that every time I want to use upsell B instead of A for a product... I have to delete Upsell A first... 🙁 🙁 Having an On/Off / Deactivate button for the Upsell would be super great! Thank you

It would be great to have the possibility to add 2 or more categories for a digital products. I sell sheets music and I would like to have categories like duets/trios/quartets + classical/pop/movie.

Can you please add extra options to wait times inside automations? More precisely, to select days and hours when a message should go out. For example, I would want to send email Two in my automation only between 09.00 and 12.00 noon time and only on Monday and Thursday. This would be amazing to be able to do and will help me move lots of automations from GHL to Ezy.

I would like to request a review and improvement of the security measures for the registration and subscription forms on our platform. Recently, we have detected suspicious registrations and scam messages, as shown in the attached example (see screenshot), where emails and names are being registered with scam or phishing links related to cryptocurrencies. I believe it is important to implement additional protection mechanisms, such as: Captcha or reCaptcha on all forms. Anti-spam filters to validate email addresses and field content. Additional validation systems to detect fraudulent messages in text fields. This will help protect both our users and the integrity of the platform.