G
Gonzalo Rico Peña
Hi EzyCourse Support Team,
I'm writing to formally raise a complaint and feature request regarding the 1-hour time limit on live online sessions within the platform.
The core problem: the limit doesn't reflect how education actually works.
Who decided that an online session cannot exceed 60 minutes? Has your team never attended a university lecture that ran over? A workshop that naturally extended? A training that needed more time?
In real-world education:
  • University classes regularly exceed 60 minutes
  • Professional workshops and trainings last 3–4 hours or more
  • Yoga classes, meditation sessions, and teacher trainings typically run 90 minutes to several hours
  • Even therapy sessions often go beyond the hour mark
The only contexts where 60 minutes is standard are specific professional settings (therapy, coaching) or modern short-format online courses with pre-recorded videos. That is the exception — not the rule.
My specific situation:
I run a yoga teacher training center. We host live events that regularly run 3–4 hours. Last Saturday I had a training workshop scheduled for 4 hours. Because of EzyCourse's 1-hour limit, I had to either:
a) Create 3–4 separate event entries manually (extremely tedious and confusing for students), or
b) Move the session outside of EzyCourse entirely.
Option (b) is what we ended up doing. And this is now our standard practice — teachers and students prefer working outside the platform because the limitations break our workflow.
This is the opposite of what a platform should do.
The manual workaround is not acceptable:
Zoom takes 2 minutes to set up a session of any length. Google Meet is the same. With EzyCourse, creating a single multi-hour event is a complex, time-consuming manual process. There is no comparison. You cannot market yourselves as a Zoom/Meet replacement when your event creation flow is this cumbersome and your session length is artificially capped.
My requests — in order of priority:
  1. Remove the 1-hour limit
    on live sessions (recorded and unrecorded). Let the host decide when to end the session.
  2. Allow session resumption
    — if a session is closed, it should be possible to reopen it with the same link on the same day or for recurring events.
  3. Simplify event creation
    — a 3-hour event should require one entry, not three.
  4. If the limit cannot be removed in the short term
    , please be transparent about it in your marketing materials. Advertising EzyCourse as a Zoom/Meet replacement without disclosing this limitation is misleading to potential customers.
I want to use EzyCourse as a complete solution. I am paying for it precisely because I want everything in one place. But until these limitations are addressed, I am forced to maintain Zoom and Google Meet subscriptions in parallel — which defeats the entire purpose.
Please let me know:
  • Is there a roadmap item for removing or increasing the session time limit?
  • Is there a workaround I am not aware of?
  • When can we expect this to be resolved?
I would appreciate a direct response — not a generic support reply.
txs